Empathise
Define
Ideate
Prototype
Test
Reflection
Empathise
Define
Ideate
Prototype
Test
Reflection
Discover
Define
Develop
Deliver
Reflection
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Kindeliver

An e-commerce mobile application that saves marine lives from being disturbed by noise pollution and cargo ships. This is a college project under the brief of the Sustainable Development Goals.

Role
UX/UI Designer
Duration
5 weeks FEB — MAR 2021
Tools
Figma Adobe Illustrator
Team
Nawamon Chanprapun Nathanich Chantharojwong
Advisors
Apon Palanuwech

Project Goal

According to our initial research, cargo ships are disturbing marine lives by creating underwater noise pollution and blocking their swimming routes. Our goal is to design a product that allows people to do online shopping while reducing number of cargo ships so that marine lives won’t be disturbed.

Project Timeline

A 5-week project timeline: Discover (Problem research), Define(Defining problem), Develop(Ideating, Art direction, Wireframe), Deliver(Lo-fi prototype, Hi-fi prototype, Landing page)

Reflection

However, 3 out of 9 interviewees didn’t actually match the criteria due to miscommunication.

Reflection

We didn’t do the user interview due to limitation of time, which I regret not doing so since we lose chance to gain more insight

Understanding the brief

The brief is to design a digital product that accomplishes Goal 14: Life Below Water, from the Sustainable Development Goals, aiming to conserve and sustainably use the oceans, seas and marine resources.

Brainstorming session

We did a brainstorming session with other classmates by establishing HMWs within 30 minutes. Then we grouped similar topics and voted on the problem we want to tackle.

6 HMWs in human activities category
4 HMWs in raising awareness category and 2 in products category
4 HMWs in fisheries category and 2 in tourism category

We voted: How might we control human activities so that it will not harm the Marine habitat?

Problem research

We did some research and found that one of the human activities that posts negative impact on marines lives is online shopping. Cargo ships are sailing too frequently, which may block the swimming routes of the whales. The ships also cause underwater noise pollution that disturbes underwater lives.

Reflection

We only focus on fixing the mentioned underwater issues. What we lack is the user research.

Note

1 hour to 15 minutes is the approximate work-to-break ratio that can maximise productivity.

Problem Statement

How might we reduce number of cargo ships on the sea By offering new way of online shopping So that marine lives are not disturbed by cargo ships.

Need Statement

Diona, a college student who cannot stop herself from working, needs to take 15-minute breaks every hour in order to maintain a healthy work-life balance.

Persona

Persona of Natty a young adults(20 -30 years old) who feel guilty when disturbing the marine lives by doing online shopping and want to shop online wbile conserving the sea animals

Ideation

We brainstormed as a team and came up with the idea of friendly shipping option, as a campaign or an e-commerce application add-on. Users can choose friendly shipping and wait longer in order to reduce the number of cargo ships. The app also asks for users location so that it can suggest local store that doesn’t require sea shipping.

What it does? 1. Suggest local stores which do not require sea shipping. 2. Offer friendly shipping potion for oversea shops

Rapid design sprint

In class, we did a design sprint session where each or us created a ux stroryboard showing how the application works. By doing this, we have a brief idea of what the actual flow would look like in real situation.

A 9-page big picture UX storyboard done by me
A 9-page big picture UX storyboard done by my teammate

Art direction

We looked into references and created a moodboard and interface style guide. We use blue as primary color to represent the ocean. We also want to create an impact by using adorable whale illustrations to convince users to be kind to them.

Moodboard with initial name, tagline and logo. The primary color is blue. This also includes references of illustrations icons, photographs and key states

Name and tagline

Guardian, get your stuff guard their sea were our initial name and tagline. We also designed the logo, combining the G letter with the whale shape. We were feedbacked that the name didn’t communicate what the app does. Then we came up with the name Kindeliver and the tagline friendly ship and shop.

Wireframe

We planned the structure of our application by doing rough sketches of each page on paper.

Paper wireframe including onboarding experience, home page and and category page

Lo-fi prototype

We started creating lo-fi prototype of pages with main feature in Figma. We added color in monochromatic scale and use placeholder for text element.

Lo-fi prototype including onboarding page, location tracking, home page, product pages, check out flow and shipping status page

Hi-fi prototype

The onboarding session starts by explaining the issues and how Kindeliver can help.

Hi-fi prototype on 3 phone mockups including the onboarding experience

Kindeliver asks for user's location so that it can suggest local store that doesn’t require sea shipping.

Hi-fi prototype on 3 phone mockups including the location tracking flow and sign in page

There will be a banner with fact about marine life on Home page, as we want users to acknowledge the threats marine lives are facing as well. Location of the stores are shown on the product list page.

Hi-fi prototype on 3 phone mockups including home page, category page and product page

Kindeliver notifies users if the product requires oversea shipping. There will be a warning pop-up saying that the cargo ship may block the whales route.

Hi-fi prototype on 3 phone mockups including product information and adding to cart flow

If users still want to buy that product, Kindeliver will ask if they want to save the marine lives by waiting a little longer.

Hi-fi prototype on 3 phone mockups including checking out flow asking if users want to choose friendly shipping option
Hi-fi prototype on 3 phone mockups including shipping status pages

Landing page

We created the home page with recommended places, instead of using the map screen as home page. We also added the bottom navigation bar so that it is easy to switch pages.

Interactive prototype of sign up page, home page and filter on 2 phone mockupsInteractive prototype of sign up page, home page and filter on 2 phone mockups

The new design of location info sceen only shows level of crowdedness after first tap, as it is the data we wna t to emphasize. If users are interested in other information they can slide the sheet up.

Interactive prototype of search result which includes crowded location and location with fewer peopleInteractive prototype of search result which includes crowded location and location with fewer people

The pin color on the map also indicate the crowdedness level of that place. VACCAY also suggested the alternative places in “Similar Place” tab.

Interactive prototype of location information with similar places and reviews from other usersInteractive prototype of location information with similar places and reviews from other users

Users can save places they like and write reviews to help others know more about the place.

Interactive prototype of profile page, favourite places and my review

What I learned

This is the first ux/ui project I’ve ever done. I have learned about how to use each design tools and learn about the design process. Since this is a college project with time limitation, there are lots of things we could improve.

What I can improve

After self-learning about user experience I have realized that what we lack here is the user research. We only focus on fixing the issues given in the brief not the potential users of the product. I would like to conduct more user research to know more about how they think about negative consequences of online shopping and will they respond to our friendly shipping offer.

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